Frequently Asked Questions
- Click on Book Now button.
- Fill details which is required for your booked profile.
- You will receive a call from Customer Support Executive for Scheduling and confirmation of your appointment for blood collection.
- Once confirmed you need to be on fasting for 10 to 12 hours.
Some of the tests require that the beneficiary is on fast for 10-12 hours before the sample collection is done. During fasting, no food or beverages are to be consumed by the beneficiary. Only water is permitted. If fasting is not followed. then the results of some of the tests would be affected.
If any preventive healthcare package is required to be done, it does not need doctor’s prescription. However in case of any illness, the patient is advised to consult with their physician before making any booking.
Once booking is done, an appointment has to be confirmed. Our service provider or customer care executive will contact you within few hours to ask for a date of appointment. Alternatively you can also contact the service provider whose details are given on confirmation Email / SMS. Appointment date / time is as per preference of the beneficiary however it may be subject to availability of technicians on that date/time.
Morning 6 am to 2 pm is ideal for sample collection. We request you to give a +/- 30 min. grace period from the time of appointment to compensate for locating your home, possible traffic and bad weather.
Also we request you to give 2 dates as option to the service provider. Collection on Sundays/ Holidays are not available.
The technicians or phlebotomist for specimen collection are adequately qualified and also would have experience in this field before they are assigned for this task.
Barcoding helps to seal the identity of the specimen collected from you. There is no pipetting of the sample done (transfer of specimen from one vial to another) and thus no mix-up is possible. The barcodes are registered in the system against the order booked at Thyrocare by the service provider. The samples are transported in sealed containers. Every process in the laboratory is evaluated and approved by accrediting bodies. The laboratory is fully automated in all stages for most of the tests, pre-analytical, analytical and post-analytical avoiding human intervention. The reports are directly printed. There is no possibility of mix up of samples or reports. However, for your satisfaction, you are advised to note down the barcode number(s) as soon as sample(s) are collected and cross check the same with the report(s).
As per the specimen collection guidelines. the sample needs to be at room temperature while it is to be centrifuged. The samples would reach the collection point within 2-hours of collection (in case of home service). Which would be ideal for centrifuging as soon as it reaches the centre in room temperature. The cold chain is followed thereafter till the specimen reaches the central laboratory.
The test reports should be interpreted by a qualified medical practitioner. Nevertheless you can still look at the report forms in which the normal ranges are mentioned for all the tests. If any test is abnormal, you must immediately consult with your doctor. Do not start treatment or medication on your own. Most of the time, the lab results may need rechecking before initiating treatment or medication.
Yes, You can book for yourself. for family and for friends. Even you can make online payment and gift health checkup packages to them.
Softcopy of reports will be delivered to your registered email ID within 24 to 72 hours of sample collection depending upon the transit time. Hardcopy reports if opted by paying extra at the time of booking (exclusive of the test/package cost), will be reached at you in 3 to 5 days after processing of the sample is completed. You will be intimated by SMS once the softcopy report is delivered to your registered email ID and Hardcopy report is dispatched to your address with tracking details.
The test reports should be interpreted by a qualified medical practitioner. Nevertheless you can still look at the report forms in which the normal ranges are mentioned for all the tests. If any test is abnormal, you must immediately consult with your doctor. Do not start treatment or medication on your own. Most of the time, the lab results may need rechecking before initiating treatment or medication.
Thyrocare does have company owned or company operated collection centers. All the routine and offline samples are collected through our franchisees only who are given margin for the services they render. Sometimes due to aggressive marketing and promotions, some of the franchisees / agencies may price our packages a little more competitively than the rest by compromising this margin. Mostly this is a camp run for a limited period only. But we can ensure that you will not be charged more than the online rates.
The Quality of the test results / reports is same as provided to the other customers by the respective labs. In-fact, in most cases services extended to labtestsonline.in patients is better due to our continued relationship with the labs.
No. The payments have to be done before or at the time of sample collection to the technician in full. The service provider may refuse to process the sample if payments are not made or done partially.
Thyrocare is one the first Indian diagnostic laboratories to obtain internationally renowned quality accreditations like ISO 9001-2000 rating as early as 2001, which is now escalated to ISO 9001:2008; NABL (National Accreditation Board for Testing and Calibration Laboratories) and CAP (College of American Pathologists) certification.
You can register a complaint by writing to us at complaints@thyrocare.com or calling to our helpline numbers. You may also send the WhatsApp at 9870666333 for quick action. If you don’t hear from them in 24 hours, please forward the same thread to Redressals@thyrocare.com which is level 2. If you don’t hear from us in 12 hours after escalating to level 2, you can send email to gm.redressals@thyrocare.com which is the highest level. TAT for closure of complaints is 24 to 48 hours depending upon the nature of the complaint and resolution needs to be given.
If you have made payment online (prepaid booking), then as soon as your transaction is over, there will be a link to print the receipt in your login. It can also be found in the menu under view bookings and click on the lead once you login to the website using your username and password. If it is postpaid booking, immediately after the sample is collected, you will be getting an e-receipt in your registered email ID which is system generated. We don’t provide any physical receipts to the patients. If anyhow, you have not received the receipt, please write to orders@thyrocare.com mentioning your Order ID or registered mobile number.
If you had given your email-ID, you will receive the soft copy of the reports automatically. In case it is not received, or email-ID was not updated, then please send an email to softcopy@thyrocare.com to get the reports. If your tests are not released for any reason, the soft copy may not be generated.
You can pay cash while sample collection or you can ask for Online payment Link. Online payment link will be shared to your registered mobile number provided while placing order. (via SMS and Email by Thyrocare).
